Thank you for shopping with us. We are committed to delivering your orders safely and as quickly as possible throughout the United Arab Emirates (UAE). Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently deliver to all seven Emirates of the UAE:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

At this time, we do not offer international shipping.

2. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on Fridays, weekends, or UAE public holidays will be processed on the next business day.
• During promotional events or peak shopping seasons, processing times may be slightly longer. UAE eCommerce businesses are expected to provide transparent order handling and customer information under current regulations.

3. Delivery Time

As a dropshipping store, our products are sourced from trusted international suppliers. Estimated delivery times are:

• Standard Delivery: 7–15 Business Days
• Remote Areas: 10–20 Business Days

Delivery times are estimates only and may vary due to customs clearance, courier operations, weather conditions, supplier processing, or public holidays.

4. Shipping Charges

Shipping charges are displayed during checkout before payment.

• Free Shipping may be offered on selected products or promotional campaigns.
• Any applicable delivery charges will be clearly shown before completing your order.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email
• A tracking number (where available)

Tracking information may take 24–72 hours to become active after dispatch.

6. Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Customs inspections
• High seasonal demand
• Courier delays
• Weather conditions
• Incorrect shipping information
• Force majeure events

We appreciate your patience if unexpected delays occur.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided:

• Delivery may be delayed.
• Additional shipping charges may apply.
• We are not responsible for orders delivered to incorrectly entered addresses.

8. Failed Deliveries

If delivery cannot be completed because:

• The customer is unavailable
• The address is incorrect
• The courier cannot contact the customer

the package may be returned, disposed of by the courier, or incur additional redelivery charges depending on the courier's policy.

9. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support within 7 days of the expected delivery date.

Please include:

• Order Number
• Full Name
• Photos (if damaged)
• Description of the issue

We will investigate with the shipping carrier and work toward an appropriate resolution.

10. Multiple Shipments

As we operate a dropshipping business, items from the same order may be shipped separately from different suppliers or warehouses. You may receive multiple tracking numbers and deliveries.

11. Customs & Import Duties

For deliveries within the UAE, any applicable VAT or import-related charges will be handled according to UAE regulations where applicable.

12. Order Changes & Cancellation

Orders may only be modified or cancelled before processing begins.

Once an order has been processed or shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for available options.

13. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page or the email address listed on our website.

Thank you for choosing our store. We appreciate your trust and are committed to providing a smooth shopping experience across the UAE.